How do I make a return or exchange?
A: We want you to be completely satisfied with your purchase. If you are looking to make a return or exchange, or if your product has arrived damaged or defective, please follow these guidelines within 30 days of receiving your order:
*1) Fill out the “Request” form found in the Contact section to request a Return Authorization (RA) number for your return/exchange. Make sure to provide your 4 digit order number and specify the details of the return/exchange you wish to make. This includes: reason for return, style, size, and color, and a photo of your receipt.
2) Once you have your RA number, carefully package the product in its original condition and packaging that it arrived in.
3) Ship the item to the provided address. Kindly note that return shipping expenses are your responsibility, and we do not provide return/exchange shipping labels.
4) Upon receipt of the returned/exchanged product, we will review and process the exchange/return accordingly, which may result in an accepted refund or replacement, subject to availability and policy*.
*Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Where is my refund?
If you have been granted a refund, please allow 3-5 business days for the refund to process in your account. If you do not receive after 5 business days, please contact your bank. If you have done this and still have not received your refund, please contact us at info@howlsupply.com
*Please note that we do not refund shipping costs.